Shipping policy

Last updated: 1 August 2024

Shipping Policy

 

Thank you for shopping with à changing room. We are committed to preparing and delivering your order with care. Please review the following shipping information before placing your order.

 

Pickup at our store:

Pickup order: Please allow 2-4 days for processing. An email will be sent when your order is ready. 

Pickup times: Mon-Fri, 10:00-16:00 at 188 Moo 5, Mae Sa, Mae Rim, Chiang Mai.

 

Domestic Shipping:

During checkout, enter your address and select the shipping option. Click "Continue to Shipping." Domestic Shipping is available for addresses within Thailand, and charges will be displayed at checkout.

The estimated delivery within Thailand is 3-7 days. When your order is ready for delivery, you will receive an email with real-time tracking information. 

 

International Shipping:

  1. Order Processing

Orders are typically processed within 3 business days after payment has been successfully received.

Business days exclude weekends, public holidays, and company closures.

During peak periods, product launches, promotions, holidays, or unforeseen circumstances, processing times may be longer. If there is a significant delay, we will make reasonable efforts to notify you.


  1. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please note that tracking updates are provided by the shipping carrier and may take time to appear after shipment.


  1. Delivery Timeframes

Estimated delivery times are provided for reference only and are not guaranteed.

Delivery times may vary depending on:

  • Destination country or region

  • Customs processing

  • Weather conditions

  • Carrier delays

  • Peak shipping periods

  • Other circumstances beyond our control

à changing room is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.


  1. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address, contact us immediately at support@achangingroom.com.

Once an order has been shipped, we may be unable to modify the shipping address.

à changing room is not responsible for packages delivered to an address provided incorrectly by the customer.


  1. Order Cancellation and Shipment

If you wish to cancel an order, please refer to our Cancellation, Return & Refund Policy.

Submitting a cancellation request does not automatically stop shipment of an order.

Orders may continue to be processed until a cancellation request has been reviewed and confirmed by our team.

Once an order has been shipped, it can no longer be canceled and must follow our Return & Refund Policy.


  1. Lost, Delayed, or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the packaging

  • Photos of the damaged item

We will review the situation and work with you to find an appropriate solution.

If a package appears lost in transit, please contact us, and we will assist in initiating an investigation with the shipping carrier.

Please note that shipping carriers may require time to complete their investigation before a replacement or refund can be considered.


  1. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

à changing room is not responsible for customs delays or additional fees imposed by customs authorities.


  1. Refused Deliveries and Unclaimed Packages

If a shipment is refused, abandoned, or returned to us because:

  • The customer refused delivery

  • The customer failed to collect the package

  • The shipping address provided was incorrect or incomplete

Any shipping, return shipping, customs, handling, or carrier fees incurred may be deducted from the refund amount.


  1. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery of the package to the shipping address provided at checkout.


  1. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

support@achangingroom.com

We will do our best to assist you and ensure a smooth experience.